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Where is your departure point?

All tours depart from Visitors Center located at 1302 Dallas Street Houston


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Where can we park?

Parking lot located next to Visitors center corner of Austin st. & Dallas st.

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Senior or Military discounts ?

Yes, we honor discounts to senior guests and Military to thank for their service. 

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What is the city tour duration?

Tour loops are around 80 minutes and 

operates seven days a week.


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What are the departure times?

City tour departure times are 10:00 am

11:30 am and 1:00 pm


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Do you offer Evening tours ?

Yes, we offer City lights tours at 7:00 pm. only Fridays - Saturdays & Sundays. 

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this tour a hop on-hop off tour?

Yes, hop on at visitors center and hop off at any of our stops during three loops.


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Where can i buy souvenirs?

The best option is at the Visitors center for you to save money and best value.

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Can i pay cash?

Yes, cash and major credit cards accepted as well as prepaid vouchers.

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NASA ticket is included ?

Yes, your City tour, Nasa tickets, and Space center activities sheet is included.

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Galveston is a guided tour?

Yes, onboard a dolphin watch boat, plus enjoy free time to eat, shop & explore.

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Tour include attraction tickets?

Yes, most of our tour combos include attraction tickets maps and orientation.

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NASA tour schedule ?

10:am start your day with a guided city tour and travel to Space center. For a 4 hour visit. Return time is around 5:pm 


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Galveston tour schedule?

10:am start your day with a guided city tour and travel to Galveston for a 4-hour visit. return time is around 5:pm

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Shopping tour schedule?

10:am start your day with a guided city tour and travel to Tanger outlets for a 4-hour visit. return time is around 5:pm

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all the buses are open-top?

No, other buses may be used according to weather conditions and the number of participants.


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Can i get a refund for my tour?

Yes, only when you cancel 48 hours before departure or tour is not operating.

All services are subject to availability.


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Last minute cancelations?

Yes, you can cancel and postpone your tour for another date at no extra charge.

Non-refundable. Rules apply.


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Do you offer family discounts?

Yes, ask for our family pack discounts available for four or more passengers.


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Can i book a private tour?

Yes, private guided tours available seven days a week. Check for availability!

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Can i bring my luggage ?

Yes, you can bring your luggage and safe storage at Visitors Center for the duration of your tour.


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Taxis and transportation ?

Yes, Taxis and transportation available from Visitors center.


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Do you offer child discounts?

Yes, children 3 to 11 get a special $10 discount. Rules apply.

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Do you offer seasonal tours ?

Yes, a great options from city lights to brewery and custom city tours.

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Rules and Conditions

YOUR ELECTRONIC TICKETS AND THE BOOKING PROCESS

Once you have made your reservation and paid for your tours, we will immediately issue you a receipt of payment and confirmation number via email. , along with all relevant meeting instructions, contact information, or other important information. This confirmation is your admission to your tours. You must print out your tickets or show it with your phone, just like you would with an airline or train ticket. On the day of your tour, you will present your confirmation to the tour operator for admission to the tour. Except in very rare cases, it is not necessary to reconfirm your reservation or do anything else once you get to Visitors Center, everything is set. You just need to show up at the indicated place and time, and start having fun!

 MEETING TIMES AND LOCATIONS

Your ticket will show the exact meeting time and location of your tour. The times and locations shown on the rest of the website are subject to change without notice, and only the location and time shown on your ticket matters. If you are not at the meeting location shown on your ticket at the time shown on your ticket, no refunds will be issued, even if a different time or location is shown on our website. Make 100% sure that you have your confirmation with you on the day of the tour and that you follow the instructions. This will ensure you have no problems, only have fun.


If an itinerary change is announced in advance( 48 hours ) of your travel, while you still have the opportunity to reschedule your tour, we offer you two convenient options.

1) We will issue you a voucher valid for 1 year that you can use to reschedule your tour with us free of charge.

2) Receive a full refund of your tour cost, less 15% to cover the fees the bank charges to process your refund.

If your travel is changing your itinerary, on a different date than originally scheduled, please call us or email us right away so we can make the necessary arrangements to reschedule your excursions so that you don't miss a beat. We need a little notice to be able to do this for you, so it is important to contact us in these situations.

This policy offers you peace of mind that you will not lose your money if your trip is canceled. There is no risk to book with us! 

CHANGING YOUR TOUR DATES

Keep in mind that availability on many tours is limited, so if you change close to the tour date, some tours may be sold out for the dates you want to switch to. To be safe, try to get your plans ironed out ahead of time if possible. While we normally can assist you with your changes for free as part of our service, there are a couple of exceptions. that are necessary to keep things running smoothly. Multiple changes to a single reservation may require a small 15% processing fee, and no changes are permitted within 36 hours, so try to get things sorted out prior to arrival.

CANCELLATION POLICY

We understand that sometimes things come up that require you to cancel your reservations. If you need to cancel your tour, just give us a call or email us. We will cheerfully issue you a refund for your tour up until 48 hours before the tour date, less a small 15% processing fee to cover the credit card fees we incur. However, within 48 hours of the tour, all reservations are non-refundable, as we are unable to get our money back from the attractions included in your tour.


We do have to apply stricter conditions for cancellations of custom tours, private bus charters, and large groups, as these type of trips take a lot of work on our part to set up for you, and are difficult to re-book on short notice, as people normally book these well in advance of their trip. See details below:

Private Bus Tours rentals & Charters We are happy to assist you with your cancellation up until 7 days before the trip with only a small 25% processing to help cover the credit card fees and other costs we incur to process these requests. Cancellations within 7 days are non-refundable.

Large Groups, Specialized Tours, and transportation: We are happy to assist you with your cancellation up until 14 days before the trip with only a small 25% processing fee to help cover the credit card fees and other costs we incur to process these requests. Cancellations within 14 days

are non-refundable.

Airport Transfers: All reservations must be made prior to 5:00 PM Central Time the day before the service is requested. 

NO-SHOW POLICY

We are unable to issue a refund for a no-show under any circumstances,

no exceptions. 

LATE ARRIVAL POLICY

If you are late for your tour, and your tour leaves without you, we are unable to issue you a refund. Please be 15 minutes before departure time.

All tours run in Houston local time (Central Time), which is not always the same time from your departure point, please be aware of this and confirm with your airline what time zone they are listing their arrival and departure times in. We cannot offer a refund for tours missed due to time differences, so make sure you know what time you're on.

CUSTOMER SATISFACTION POLICY

We strive to provide you with the best possible service in booking your tours. However, we do not run attractions, we simply book them for you at a discounted price. All disputes over the quality of the tour or issues with the attraction itself, including issues regarding their service, comments or reviews, must be sent to the attraction. Houston City Tours cannot be held responsible for services that we do not ourselves provide.

PRIVACY POLICY

We will never share your e-mail address with anyone else under any circumstances without your express permission, and will never sell your e-mail address to anyone. We value your privacy and your security. All online transactions are processed without a human eye ever seeing your credit card or bank account information and are processed with the highest level of encryption currently available for your safety.


 Rules and regulations subject to change without notice - 

All rights reserved.


 BAD WEATHER POLICY

Most tours in Houston run rain or shine. It is close to the Gulf coast - it rains a lot. If it rains on the day of your tour and the tour operator cancels the tour, you are entitled to a 100% refund. However, if the tour still runs, rain or shine, then our cancellation policy as stated above applies.

TOUR OPERATOR POLICIES

These tours all subject to the terms and conditions of the tour or attraction operators themselves. You may not be allowed on the tour if you:

1) Show signs of intoxication

2) Show signs of infectious disease

3) Are pregnant or do not meet the health requirements for the tour

4) Are unruly or otherwise disrupt the enjoyment of the other participants

These terms and conditions vary - if you have specific questions about these policies for a certain tour, you are welcome to ask us, or we can provide you with the contact information for the attraction operator themselves.

CHARGEBACK POLICY

If you have a complaint about any service we provide, please contact us first. Customer satisfaction is very important to us, and we strive to stand behind our products and services that we sell. We will make every attempt to ensure that you are completely satisfied with the services we've provided you. If you are unhappy with our services for any reason, please do not file a chargeback with your credit card before you have given us a chance to work it out with you. Fraudulent chargebacks (chargebacks filed for services you did receive or issues that are listed in the terms and conditions herein) will be assessed a $25.00 fraudulent chargeback fee and a $20.00 collection fee (charged by the credit card company, not us), and will be pursued through a collection agency. We know you wouldn't do that, though, would you?

 DISCLAIMER (AKA THE "CYA CLAUSE")

The services advertised on this website are provided by independent contractors and attractions Houston City Tours LLC., or it's affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

The Website works as a middle-agent between the client and the operator of services listed on the Website. As such, the Website creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, Bus rental, sightseeing tours, and custom trips. Only the most reputable suppliers are selected for this purpose. However, the Website cannot be held liable for their acts, omission, wrongdoing, or other. Travel or transportation services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. The Website acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operators' personnel, assets, operation, and/or property.

The Website herewith declares that:

(a )Photographic material published on its Website is intended to render a general depiction of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.

(b) Tour services descriptions are regularly updated for a depiction of the product as close to reality as possible. However, the Website cannot be held accountable for variations occurring upon your arrival at the tour site.

(c) The Website will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so.

(d) Any claim or comments that the client should present about the services received must be submitted in writing within a period of time no longer than 14 days from tour end date.

The Website will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:

(a) Acts committed or omissions caused by any party other than the Website or its employees.

(b) Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond direct control of the Houston City Tours LLC.

(c) The client's failure to obtain the required travel documentation such as, but not limited to, passports, visas, and certificates, in which case no refund will be granted.

(d) The clients' failure to comply with travel instructions such as, but not limited to, tour dates and times, meeting locations, or other instructions.

(e) Changes to, or cancellation of, the travel services offered, notwithstanding the reason. The Website reserves the right to cancel or change the tour services at its discretion, but will try to substitute them with comparable services. If a reservation must completely be canceled, the Website liability will be limited to a refund of all monies paid to the Website.

Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, the Website regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service.  When an updated price is higher than the originally quoted price, the Website will have a travel consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, the Website will honor your cancellation request without penalty. Houston City Tours LLC and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.

FUN POLICY

Now that you've read through all these legal blah-blahs, loosen up and have fun this vacation! Houston City Tours welcomes you with open arms. We're happy to help you resolve any questions or issues you have within the guidelines of these terms - just Contact Us!