Houston City Tours
Where is your departure point?
All tours depart from Visitors Center located at 1302 Dallas Street Houston
Where can we park?
Parking lot located next to Visitors center corner of Austin st. & Dallas st.
Senior or Military discounts ?
Yes, we honor discounts to senior guests and Military to thank for their service.
What is the city tour duration?
Tour loops are around 80 minutes and
operates seven days a week.
What are the departure times?
City tour departure times are 10:00 am
11:30 am and 1:00 pm
Do you offer Evening tours ?
Yes, we offer City lights tours at 7:00 pm. only Fridays - Saturdays & Sundays.
this tour a hop on-hop off tour?
Yes, hop on at visitors center and hop off at any of our stops during three loops.
Where can i buy souvenirs?
The best option is at the Visitors center for you to save money and best value.
Can i pay cash?
Yes, cash and major credit cards accepted as well as prepaid vouchers.
NASA ticket is included ?
Yes, your City tour, Nasa tickets, and Space center activities sheet is included.
Galveston is a guided tour?
Yes, onboard a dolphin watch boat, plus enjoy free time to eat, shop & explore.
Tour include attraction tickets?
Yes, most of our tour combos include attraction tickets maps and orientation.
NASA tour schedule ?
10:am start your day with a guided city tour and travel to Space center. For a 4 hour visit. Return time is around 5:pm
Galveston tour schedule?
10:am start your day with a guided city tour and travel to Galveston for a 4-hour visit. return time is around 5:pm
Shopping tour schedule?
10:am start your day with a guided city tour and travel to Tanger outlets for a 4-hour visit. return time is around 5:pm
all the buses are open-top?
No, other buses may be used according to weather conditions and the number of participants.
Can i get a refund for my tour?
Yes, only when you cancel 48 hours before departure or tour is not operating.
All services are subject to availability.
Last minute cancelations?
Yes, you can cancel and postpone your tour for another date at no extra charge.
Non-refundable. Rules apply.
Do you offer family discounts?
Yes, ask for our family pack discounts available for four or more passengers.
Can i book a private tour?
Yes, private guided tours available seven days a week. Check for availability!
Can i bring my luggage ?
Yes, you can bring your luggage and safe storage at Visitors Center for the duration of your tour.
Taxis and transportation ?
Yes, Taxis and transportation available from Visitors center.
Do you offer child discounts?
Yes, children 3 to 11 get a special $10 discount. Rules apply.
Do you offer seasonal tours ?
Yes, a great options from city lights to brewery and custom city tours.
RULES AND REGULATIONS
WAIVER OF LIABILITY AND HOLD HARMLESS AGREEMENT FOR HOUSTON CITY TOURS LLC
(Electric signatures are legally recognized as a viable method to indicate agreement to a contract)
In consideration for receiving permission to participate with HOUSTON CITY TOURS LLC , I hereby RELSEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE,HOUSTON CITY TOURS LLC , their officers, advertisers, agents, servants, or employees (hereinafter referred to as RELEASEES) from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me and/or other family members that are utilizing the transportation service, or any of the property belonging to me and/or other family members that are utilizing the transportation service. WHETHER CAUSED BY THE NEGLIGANCE OF THE RELEASEES, or otherwise, while participating in such activity, or while in, on or upon the premises where the activity is being conducted.
I am fully aware of the unusual risks involved and hazards connected with this activity, including but not limited to travel risks and/or road hazards. I hereby elect to voluntarily participate in said activity with full knowledge that said activity may be hazardous to me and my property. I VOLUNTARILY ASSUME FULL RESPONSIBILITY FOR ANY RISKS OF LOSS, PROPERTY DAMAGE, OR PERSONAL INJURY, INCLUDING DEATH that maybe be sustained by me, or any loss or damage of property owned by me, as a result of being engaged in such activity, WHETHER CAUSED BY THE MEGLIGENCE OR RELEASEES OR OTHERWISE.
I further hereby AGREE TO IDEMNIFY AND HOLD HARMLESS HOUSTON CITY TOURS LLC (RELEASEES) from any loss, liability, damage, or costs, including court cost and attorney fees, that may incur due to the participation in said activity, WHETHER CAUSED BY THE NEGLIGENCY OF RELEASEES or otherwise.
It is my express intent that this Waiver of Liability and Hold Harmless Agreement shall bind the members of my family and spouse, if I am alive, and my heirs, assigns and personal representative, if I am deceased, and shall by deemed as a RELEASE, WAIVER, DISCHARGE AND COVENANT NOT SUE the above-named RELEASEES. I hereby further agree that is Waiver of Liability and Hold Harmless Agreement shall be construed in accordance with the laws of the State of Texas.
IN SIGNING THIS RELASE, I ACKNOWLEDGE AND REPRESENT THAT I have read the foregoing Waiver of Liability and Hold Harmless Agreement, understand it and sign it voluntarily as my own free act and deed; no oral representations, statements, or inducement, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age and fully competent.
TERMS AND CONDITIONS
I agree to the following terms and conditions:
Permitted Use of the Site(s)
By using the site(s), you agree at all times to use the site(s) lawfully consistent with this agreement.
Age Requirements- In order to purchase the products and services using the payment method displayed on the site(s), you must be 18 years of age or older. By using the site(s), you confirm that you possess the legal authority to enter into the conditions of use for the site(s), including instructions HOUSTON CITY TOURS LLC needs to collect any payments from a credit or debit card, and use to the site(s) in accordance with all terms and conditions. You confirm that all information supplied to you in using the site(s) is true and accurate.
Indemnification for claims relating to your use of the site(s)- As a condition of your permitted use of the site(s), you agree to indemnify and hold HOUSTON CITY TOURS LLC and its subsidiaries, affiliates, officers, agents, licensors, co-branders or other partners, advertisers, and employees harmless from any claims or demand, including reasonable attorneys’ fees made by any third party due to or arising out of any information that you submit, post to or transmit through the site(s), your use or connection to the site(s), your violation of this agreement, or your violation of any rights of a third party.
Lost or stolen property- Neither the Company, it’s agents or employees shall not be responsible for any lost or stolen property, regardless of whether property is lost or stolen in connection with your use of the site(s) or any other service provided by HOUSTON CITY TOURS LLC. The Company may not be liable of any customer items which are misplaced, damaged or left in a vehicle.
Credit Card Payments- All payment transactions are handled by HOUSTON CITY TOURS LLC merchant servers. Your credit/debit card and related personal details are collected by HOUSTON CITY TOURS LLC in order to process your order. You agree that you are responsible for all charged incurred by your use of the site(s), including all bookings. You expressly authorize HOUSTON CITY TOURS LLC to charge the credit card provided by you or listed on your account for any outstanding fees or cost due to the HOUSTON CITY TOURS LLC tours. If the credit/debit card hold for bookings is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true.
Improper use of the site(s)- You shall not attempted to gain access to the site(s) through any means not intentionally made available by us for your specific use. You shall not interfere with or disrupt the site(s) servers or networks connected to the site(s). You shall not upload onto the site(s), or otherwise use the site(s) or any products or services provided by us, any destructive or unlawful purposes including, but not limited to, the dissemination of any information or material, including without limitation: computer viruses; advertising or promotional material; solicitations; libelous or inflammatory materials; pornographic obscene information; invasion of privacy or collection or use of other users’ data; stalking or harassment; abuse; tortious conduct; hateful or racially, ethnically or otherwise objectionable material; or any works infringing upon patents, copyrights, trademarks, trade secrets or other proprietary rights of third parties. You shall not download any portions of the operation software for the site(s) or otherwise control its operations. You shall not reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portions of the site(s) or any products or services reference on the site(s). IMPROPER USE OF THE SITE(S) OR THE INFORMATION, PRODUCTS OR SERVICES OFFERED ON THE SITE(S) MAY RESULT IN CIVIL AND CRIMINAL LIABILITIES.
Trademark Notice- All trademarks and service marks used on the site(s) belong to HOUSTON CITY TOURS LLC , except third party trademarks and services marks, which are the property of their respective owners. You are not authorized to use any such trademarks with HOUSTON CITY TOURS LLC without their respective owners’ prior written consent.
Copyright Notice- All information, data, text, software, music, sound, photographs, graphics, audio, video, messages or other materials, whether publicly posted or privately transmitted, are the exclusive property of HOUSTON CITY TOURS LLC or its third party licensors, and are protected by international copyright laws and other intellectual property rights. You may download or print individual pages of the site(s) for your personal use; provided that you do not modify or delete any of copyright and other proprietary notices on those pages.
Disclaimers- This information published on the site(s, including links to other sites, is provided as a convenience to visitors and should be used for information purposes only. While we use all reasonable efforts to ensure that the information contained on the site(s) is current, accurate and complete at the date of publication, no representations or warranties are made (expressed or implied) as to the reliability, accuracy or completeness of such information, or as to the reliability, accuracy or completeness of information on linked sites. We are not liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on the site(s). THE INFORMATION ON THE SITE(S) PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFIRNGEMENT, QUITE ENJOYMENT, FITNESS FOR PARTICULAR PURPOSE, SECURITY OR ACCRUACY. UNDER NO CIRCUMSTANCES WILL HOUSTON CITY TOURS LLC BE LIABLE IN ANY WAY FOR ANY INFORMATION, INCLUDING, BUT NOT LIMITED TO, FOR ANY ERRORS OR OMISSIONS IN ANY IMFORMATION, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY INFORMATION POSTED, EMAILED, OR OTHERWISE TRANSMITTED VIA THE SITE(S). YOU AGREE THAT HOUSTON CITY TOURS LLC AND ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, ADVERTISERS, OR AGENTS WILL NOT BE LIABLE WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY INDIRECT, PUNITIVE, SPECIAL, CONCEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING WIHTOUT LIMITATION LOST PROFITS, COST OR PROCURING SUBSTITUTE SERVICES OR LOST OPPORTUNITY) ARISING OUT OF OR IN CONNECTION WITH THE USE OR THE DELAY OR INABILITY TO USE THE SITE(S) OR ANY OF THE PRODUCTS, SERVICES OR LINKS OFFERED ON THE SITE(S), EVEN IF THE BIG RED BUS, LLC IS MADE AWARE OF THE POSIBILITY OF SUCH DAMAGES.
Availability of site(s)- We reserve the right at any time to modify or discontinue, temporarily or permanently, the site(s) or any products or services offered on the site(s) without notice. You agree that we shall not be liable to you or any third party for any modifications, suspensions, discontinuance, or unavailability of the site(s) or any products or services offered on the site(s)
Modifications to the content and product offerings on the site(s)- We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of the site(s) or the content or the products or services available through the site(s) without prior notice. However, we will honor any existing bookings or provide a refund in the event of unavoidable cancellations.
Promotions of Services- The purpose of the site(s) is to solely advertise and promote consumer services provides by HOUSTON CITY TOURS LLC. Nothing in the site(s), including any statements regarding HOUSTON CITY TOURS LLC’s expectations or beliefs, constitutes a solicitation to buy stock or securities, and no statement or information included in the site(s) intended as a prediction of HOUSTON CITY TOURS LLC future profitability or business results, or should be construed as such a prediction.
Cancellations- It is your responsibility to ensure you are in the correct pick up location at the correct time as state on your confirmation. Duration of tour is based on approximations. Actual duration may vary. Tour guide gratuity as passengers discretion is not included in the ticket price. We reserve the right to alter, modify, or cancel a tour due to bad weather, unsafe conditions or at the request of governmental, park and state agencies. We assume no responsibilities for injuries, delay caused by breakdowns, accidents, adverse weather conditions and other conditions beyond our control. The Company is not responsible for any delays, changes, of schedule or cancellations resulting, directly or indirectly, from any act of God, public enemies, authority of law, quarantine, perils of navigations, riots, strikes, hazards or dangers incident to state of war. We are not responsible for any loss or damage to property. Full refunds outside of the 72-hour tour date periods. Tours cancelled from 72 hours to 24 hours of departure date will be charged a $25/person administration fee. Tours canceled less than 24 hours of tour dates and “no-shows” on the day of the tour will not be refunded. Please check your confirmation clearly to ensure you have the correct date you wish to conduct the tour. HOUSTON CITY TOURS LLC will give full refund if its officers cancels the tour. All tours are considered “RAIN OR SHINE”. No refunds will be given after the 72hr window due to inclement weather.
Standing While Vehicle in Motion- Passenger capacity cannot exceed the seating capacity. Vehicle may start and stop suddenly. Passengers are NOT permitted to change seats, relocate upstairs or downstairs while the bus is in motion. The Company will not be responsible for injuries to passengers who stand or walk while the bus is in motion.
Alcoholic Beverages- The company adheres to all state and federal regulations regarding alcohol possession and/or consumption on the bus(es). The Company reserves the right to refuse or terminate transportation to any person that displays aggressive behavior or appears to be under the influence of alcohol, or other intoxicating substances. The Customer acknowledges that they are not to bring any alcohol on the bus of any kind. The Customer assumes all responsibility for themselves and other members of their party. Glass containers are not allowed on our vehicles.
Smoking on The Bus- No smoking of any kind is permitted on our vehicles.
YOUR ELECTRONIC TICKETS AND THE BOOKING PROCESS
Once you have made your reservation and paid for your tours, we will immediately issue you a receipt of payment and confirmation number via email. , along with all relevant meeting instructions, contact information, or other important information. This confirmation is your admission to your tours. You must print out your tickets or show it with your phone, just like you would with an airline or train ticket. On the day of your tour, you will present your confirmation to the tour operator for admission to the tour. Except in very rare cases, it is not necessary to reconfirm your reservation or do anything else once you get to Visitors Center, everything is set. You just need to show up at the indicated place and time, and start having fun!
MEETING TIMES AND LOCATIONS
Your ticket will show the exact meeting time and location of your tour. The times and locations shown on the rest of the website are subject to change without notice, and only the location and time shown on your ticket matters. If you are not at the meeting location shown on your ticket at the time shown on your ticket, no refunds will be issued, even if a different time or location is shown on our website. Make 100% sure that you have your confirmation with you on the day of the tour and that you follow the instructions. This will ensure you have no problems, only have fun.
If an itinerary change is announced in advance( 48 hours ) of your travel, while you still have the opportunity to reschedule your tour, we offer you two convenient options.
1) We will issue you a voucher valid for 1 year that you can use to reschedule your tour with us free of charge.
2) Receive a full refund of your tour cost, less 15% to cover the fees the bank charges to process your refund.
If your travel is changing your itinerary, on a different date than originally scheduled, please call us or email us right away so we can make the necessary arrangements to reschedule your excursions so that you don't miss a beat. We need a little notice to be able to do this for you, so it is important to contact us in these situations.
This policy offers you peace of mind that you will not lose your money if your trip is canceled. There is no risk to book with us!
CHANGING YOUR TOUR DATES
Keep in mind that availability on many tours is limited, so if you change close to the tour date, some tours may be sold out for the dates you want to switch to. To be safe, try to get your plans ironed out ahead of time if possible. While we normally can assist you with your changes for free as part of our service, there are a couple of exceptions. that are necessary to keep things running smoothly. Multiple changes to a single reservation may require a small 15% processing fee, and no changes are permitted within 36 hours, so try to get things sorted out prior to arrival.
We understand that sometimes things come up that require you to cancel your reservations. If you need to cancel your tour, just give us a call or email us. We will cheerfully issue you a refund for your tour up until 48 hours before the tour date, less a small 15% processing fee to cover the credit card fees we incur. However, within 48 hours of the tour, all reservations are non-refundable, as we are unable to get our money back from the attractions included in your tour.
We do have to apply stricter conditions for cancellations of custom tours, private bus charters, and large groups, as these type of trips take a lot of work on our part to set up for you, and are difficult to re-book on short notice, as people normally book these well in advance of their trip. See details below:
Private Bus Tours rentals & Charters We are happy to assist you with your cancellation up until 7 days before the trip with only a small 25% processing to help cover the credit card fees and other costs we incur to process these requests. Cancellations within 7 days are non-refundable.
Large Groups, Specialized Tours, and transportation: We are happy to assist you with your cancellation up until 14 days before the trip with only a small 25% processing fee to help cover the credit card fees and other costs we incur to process these requests. Cancellations within 14 days
Airport Transfers: All reservations must be made prior to 5:00 PM Central Time the day before the service is requested.
We are unable to issue a refund for a no-show under any circumstances,
LATE ARRIVAL POLICY
If you are late for your tour, and your tour leaves without you, we are unable to issue you a refund. Please be 15 minutes before departure time.
All tours run in Houston local time (Central Time), which is not always the same time from your departure point, please be aware of this and confirm with your airline what time zone they are listing their arrival and departure times in. We cannot offer a refund for tours missed due to time differences, so make sure you know what time you're on.
CUSTOMER SATISFACTION POLICY
We strive to provide you with the best possible service in booking your tours. However, we do not run attractions, we simply book them for you at a discounted price. All disputes over the quality of the tour or issues with the attraction itself, including issues regarding their service, comments or reviews, must be sent to the attraction. Houston City Tours cannot be held responsible for services that we do not ourselves provide.
We will never share your e-mail address with anyone else under any circumstances without your express permission, and will never sell your e-mail address to anyone. We value your privacy and your security. All online transactions are processed without a human eye ever seeing your credit card or bank account information and are processed with the highest level of encryption currently available for your safety.
Rules and regulations subject to change without notice -
All rights reserved.
BAD WEATHER POLICY
Most tours in Houston run rain or shine. It is close to the Gulf coast - it rains a lot. If it rains on the day of your tour and the tour operator cancels the tour, you are entitled to a 100% refund. However, if the tour still runs, rain or shine, then our cancellation policy as stated above applies.
TOUR OPERATOR POLICIES
These tours all subject to the terms and conditions of the tour or attraction operators themselves. You may not be allowed on the tour if you:
1) Show signs of intoxication
2) Show signs of infectious disease
3) Are pregnant or do not meet the health requirements for the tour
4) Are unruly or otherwise disrupt the enjoyment of the other participants
These terms and conditions vary - if you have specific questions about these policies for a certain tour, you are welcome to ask us, or we can provide you with the contact information for the attraction operator themselves.
If you have a complaint about any service we provide, please contact us first. Customer satisfaction is very important to us, and we strive to stand behind our products and services that we sell. We will make every attempt to ensure that you are completely satisfied with the services we've provided you. If you are unhappy with our services for any reason, please do not file a chargeback with your credit card before you have given us a chance to work it out with you. Fraudulent chargebacks (chargebacks filed for services you did receive or issues that are listed in the terms and conditions herein) will be assessed a $25.00 fraudulent chargeback fee and a $20.00 collection fee (charged by the credit card company, not us), and will be pursued through a collection agency. We know you wouldn't do that, though, would you?
DISCLAIMER (AKA THE "CYA CLAUSE")
The services advertised on this website are provided by independent contractors and attractions Houston City Tours LLC., or it's affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
The Website works as a middle-agent between the client and the operator of services listed on the Website. As such, the Website creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, Bus rental, sightseeing tours, and custom trips. Only the most reputable suppliers are selected for this purpose. However, the Website cannot be held liable for their acts, omission, wrongdoing, or other. Travel or transportation services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. The Website acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operators' personnel, assets, operation, and/or property.
The Website herewith declares that:
(a )Photographic material published on its Website is intended to render a general depiction of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.
(b) Tour services descriptions are regularly updated for a depiction of the product as close to reality as possible. However, the Website cannot be held accountable for variations occurring upon your arrival at the tour site.
(c) The Website will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so.
(d) Any claim or comments that the client should present about the services received must be submitted in writing within a period of time no longer than 14 days from tour end date.
The Website will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:
(a) Acts committed or omissions caused by any party other than the Website or its employees.
(b) Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond direct control of the Houston City Tours LLC.
(c) The client's failure to obtain the required travel documentation such as, but not limited to, passports, visas, and certificates, in which case no refund will be granted.
(d) The clients' failure to comply with travel instructions such as, but not limited to, tour dates and times, meeting locations, or other instructions.
(e) Changes to, or cancellation of, the travel services offered, notwithstanding the reason. The Website reserves the right to cancel or change the tour services at its discretion, but will try to substitute them with comparable services. If a reservation must completely be canceled, the Website liability will be limited to a refund of all monies paid to the Website.
Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, the Website regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service. When an updated price is higher than the originally quoted price, the Website will have a travel consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, the Website will honor your cancellation request without penalty. Houston City Tours LLC and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.
Now that you've read through all these legal blah-blahs, loosen up and have fun this vacation! Houston City Tours welcomes you with open arms. We're happy to help you resolve any questions or issues you have within the guidelines of these terms - just Contact Us!